Nine tabs become four, behavior is authored in Markdown, and a new orchestrator does the heavy lifting. What that changes for the agents already in production, and what you should not migrate.
Topics
architecture
5 articles
Copilot Studio was rebuilt while your agents kept runningOctober 12, 2026
Classic AI Is Making a ComebackAugust 20, 2026For two years, the reflex was to send every request to a large model. The bill is now bringing classifiers, rules, and classic machine learning back into the conversation. This isn't a step backward. It's the end of a phase.
Tokenomics: The New Currency of AI, ExplainedAugust 18, 2026Tokens have become the real currency of AI, and nobody hands you the exchange rate. What a token actually is, why input and output aren't priced the same, and why a leader needs to understand this measure before signing an 'unlimited' contract.
- Using AI to Understand Customer Conversations: A Sentiment Analysis PipelineDecember 17, 2024
Surveys and reviews capture a fraction of how customers actually feel. A sentiment pipeline turns every support conversation into a measurable signal, and shows where interactions turn.
- Single-Agent or Multi-Agent: Which Architecture for Your Conversational AI?December 6, 2024
The architecture choice directly affects performance, scalability and cost. The two aren't opposed: a single agent is often the first step toward a multi-agent system.