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architecture
2 articles
- Using AI to Understand Customer Conversations: A Sentiment Analysis PipelineDecember 17, 2024
Surveys and reviews capture a fraction of how customers actually feel. A sentiment pipeline turns every support conversation into a measurable signal, and shows where interactions turn.
- Single-Agent or Multi-Agent: Which Architecture for Your Conversational AI?December 6, 2024
The architecture choice directly affects performance, scalability and cost. The two aren't opposed: a single agent is often the first step toward a multi-agent system.